1. GAX Purchases

Game Arena X allows users to purchase GAX, the platform's internal virtual currency, using available payment methods, including bank cards and other supported payment methods.

Purchases of GAX are generally final and non-refundable once the purchased GAX has been credited to the user's account, except where:

• the transaction was duplicated due to a technical error;
• payment was successfully charged but the purchased GAX was not credited;
• an incorrect amount was charged due to an error on our platform;
• a refund is required under applicable consumer protection law; or
• Game Arena X determines, at its discretion, that a refund is appropriate.

2. Used GAX

GAX that has already been:

• used to enter a match or competition;
• transferred, withdrawn, exchanged, or otherwise redeemed where such functionality is available;
• used to purchase a service or feature on the platform; or
• otherwise consumed,

3. Match Entry Fees

When a user enters a paid match or competition, the applicable GAX entry fee may be deducted from the user's Game Arena X balance.

Entry fees are normally non-refundable once the match has started.

A refund or return of the entry fee may be provided when:

• the match is cancelled by Game Arena X;
• the match cannot start because of a verified platform-side technical problem;
• a Game Arena X server error prevents the match from being completed;
• the match result cannot be reliably determined because of a verified platform malfunction; or
• Game Arena X determines that the match must be invalidated.

4. Internet, Device, and User-Side Problems

Refunds will generally not be provided when a user cannot complete a match because of circumstances outside Game Arena X's reasonable control, including:

• loss or instability of the user's internet connection;
• device shutdown, crash, or insufficient device performance;
• closing or leaving the Game Arena X application;
• incorrect configuration of the user's device;
• third-party software interfering with the game;
• failure to join or participate in a match on time; or
• other problems originating from the user's device, network, or actions.

5. Withdrawals

Once a withdrawal request has been successfully processed and the funds have been sent to the payment details, bank account, wallet, or other destination supplied by the user, the transaction generally cannot be reversed or refunded.

Users are responsible for ensuring that all withdrawal information is correct before submitting a withdrawal request.

Game Arena X is not responsible for funds sent to incorrect payment details supplied by the user, except where otherwise required by applicable law.

If a withdrawal fails before completion, the applicable balance may be returned to the user's Game Arena X account after the transaction has been reviewed.

6. Unauthorized Transactions

If you believe that a payment was made without your authorization, contact Game Arena X Support as soon as possible.

We may temporarily restrict the relevant account or transaction while investigating the matter and may request additional information necessary to verify account ownership and transaction details.

Unauthorized payment claims may also be subject to the procedures and protections offered by the user's bank or payment provider.

7. Chargebacks and Payment Disputes

Users should contact Game Arena X Support before initiating a chargeback or payment dispute where reasonably possible so that we have an opportunity to investigate and resolve the issue.

Fraudulent, abusive, or intentionally misleading chargebacks may result in temporary restriction or suspension of the relevant Game Arena X account while the transaction is investigated.

Nothing in this section limits any statutory rights or rights provided by the user's bank, card issuer, payment provider, or applicable law.

8. Refund Requests

To request a refund or report a payment problem, contact Game Arena X Support and provide, where applicable:

• your Game Arena X account username or email;
• transaction ID or payment reference;
• transaction date;
• amount paid;
• payment method;
• a description of the issue; and
• screenshots or other supporting evidence, if available.

9. Refund Method

Approved refunds will generally be returned to the original payment method used for the purchase whenever technically and legally possible.

Processing times may vary depending on the bank, card issuer, payment provider, and payment method.

Where a transaction involved GAX rather than a monetary payment, Game Arena X may return the applicable GAX directly to the user's account balance.

10. Fraud, Abuse, and Violations

Game Arena X reserves the right to refuse a refund where there is reasonable evidence of:

• fraud;
• manipulation of match results;
• cheating;
• exploitation of bugs or technical vulnerabilities;
• refund or chargeback abuse;
• use of multiple accounts to improperly obtain promotional benefits; or
• other violations of the Game Arena X Terms of Service.

11. Promotional and Bonus GAX

GAX provided free of charge as part of a bonus, promotion, giveaway, referral campaign, or other promotional activity has no refundable purchase price and cannot be exchanged for a cash refund unless expressly stated otherwise in the applicable promotion terms.

12. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or override any mandatory consumer rights that cannot legally be waived.

Where applicable consumer protection law provides the user with additional refund, cancellation, or withdrawal rights, those legal rights will apply.

13. Changes to This Policy

Game Arena X may update this Refund Policy from time to time to reflect changes to the platform, payment methods, applicable laws, or business practices.

The updated version will be published on the Game Arena X website with a revised "Last Updated" date.

14. Contact

For refund requests, transaction issues, or questions regarding this Refund Policy, please contact:

• Company Name: LAMPOON ECLIPSE LTD
• Country: United Kingdom
• Address: 128 City Road, London EC1V 2NX, United Kingdom
• Game Arena X Support
• Website: www.gamearenax.com
• Email: support@gamearenax.com